You have received a notification – what now?
The practice of pharmacy is highly regulated and modern society is becoming increasingly litigious. With that in mind, pharmacists should anticipate that they may be contacted by a statutory authority or investigator at some stage during their careers. In 2017-18, 1.9% of pharmacists in Australia were the subject of notification to AHPRA. Common statutory authorities […]
The importance of saying sorry
Sooner or later most pharmacists can expect to be presented with a complaint. Even the pettiest disputes over a price for medication, can become protracted, particularly if it is referred to a regulatory organisation such as the Health Complaints Commission or the Australian Health Practitioner Regulation Agency. To provide some guidance on what to do […]
Who is responsible?
When a prescription is dispensed, the Pharmacy Board expects that the pharmacist responsible for the script can be identified. It is common practice in many dispensaries to have multiple pharmacists involved in the dispensing of a single item. One pharmacist or technician may input the information, another may assemble the prescription, while a third could […]
