The importance of saying sorry
Sooner or later most pharmacists can expect to be presented with a complaint. Even the pettiest disputes over a price for medication, can become protracted, particularly if it is referred to a regulatory organisation such as the Health Complaints Commission or the Australian Health Practitioner Regulation Agency. To provide some guidance on what to do […]
Who is responsible?
When a prescription is dispensed, the Pharmacy Board expects that the pharmacist responsible for the script can be identified. It is common practice in many dispensaries to have multiple pharmacists involved in the dispensing of a single item. One pharmacist or technician may input the information, another may assemble the prescription, while a third could […]
Schedule 8 warning for employee and proprietor pharmacists
Recently, a notification was made to the Australian Health Practitioner Regulation Authority (AHPRA) concerning a proprietor of a pharmacy. The notification alleged that the pharmacy failed to appropriately control the dispensing of Endone, a Schedule 8 medication, to an employee of an aged care facility. Pharmacists at the pharmacy had dispensed the medication following receipt […]
Codeine scheduling change – a pain free experience
From 1 February 2018 medicines containing codeine will no longer be available without a prescription due to the Therapeutic Goods Administration (TGA) up-schedule. The imminent change will provide opportunities and challenges for many pharmacists and pharmacy staff. PDL assists pharmacists dealing with codeine requests and other professional issues. Reports to PDL consistently relate to the […]
