PDL members are kept notified via our regular email notices called Practice Alerts. We bring awareness to potential risks that could impede on the pharmacy profession. They are often sent reactively, from trends and incident reports conducted by PDL and other influencing bodies, in a bid to help our members avoid an incident. They can be national alerts or state-specific if connected to local legislation.
A wide range of guides and resources are also available to PDL members that have been developed to support pharmacists in their daily practice.
Pharmacists are at the forefront of patient care, ensuring the safe and effective use of medications. Despite pharmacists best efforts, incidents can result in complaints, even if there is minimal impact on the patient and immediate resolution has occurred. This
PDL Professional Officers occasionally receive incident reports and notifications relating to breaches or concerns regarding access to a patient’s My Health Record. Some of these cases require responses to the Australian Digital Health Agency (ADHA) and/or the Office of the
PDL Professional Officers continue to receive enquiries and incident reports that have contributing factors such as pressure, stress, workload or fatigue. PDL recognises the high demands placed on community and hospital pharmacists including interns, pharmacy owners and other staff members
Meridian Lawyers issue state and territory-specific guides It’s OK to say sorry. Pharmacists are human beings and fallible, so despite their best efforts, adverse events and mistakes can still occur. A key component of managing an incident is offering a
The colder weather sees a predictable increase in the prescribing of prednisolone oral liquid for children. Often these prescriptions are written by after hours or hospital-based doctors and many...
Over 10% of incidents reported to PDL involve the provision of medication to the wrong patient. The consequence of this error can result in hospitalisation or complaints made to pharmacy regulators...
With the influenza season fast approaching, demand on pharmacist vaccination services is imminent. Vaccination and immunisation services are covered under the PDL Master Policy but pharmacists...
At the end of the My Health Record (MHR) opt-out period the Government ranks the participation rate as 90.1%. Healthcare providers are under no obligation to use the MHR system, but it is...
A number of incidents reported to PDL in recent months has exposed some deficiencies that are occurring in pharmacies around Australia. One issue that has emerged is that some proprietors have...
Sooner or later most pharmacists can expect to be presented with a complaint. Even the pettiest disputes over a price for medication, can become protracted, particularly if it is referred to a...
Pharmaceutical Defence Limited (PDL) acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present.