Incident Management

Mitigating risks of the Opioid Therapy Program website image

Mitigating risks of the Opioid Therapy Program

Pharmacists have admirably navigated the changes to the provision of the Opioid Therapy Program (OTP) in 2023, overcoming numerous challenges whilst maintaining uninterrupted service to

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Administering medicines by injection

In recent years, the pharmacy profession has seen significant expansion in the range of medicines that pharmacists can administer by injection. The scope has broadened

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Medicinal cannabis

The prescribing and supply of medicinal cannabis is a rapidly expanding area of practice in Australia. With this emerging field comes the need for comprehensive

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Delaying or declining supply of medication

The PDL Professional Officers often manage calls, incident reports and occasional regulatory complaints following a pharmacist’s decision to decline supply of a medication. Recently, the

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Incident reporting 101

Pharmacists are at the forefront of patient care, ensuring the safe and effective use of medications. Despite pharmacists best efforts, incidents can result in complaints,

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The art of saying sorry

Meridian Lawyers issue state and territory-specific guides It’s OK to say sorry. Pharmacists are human beings and fallible, so despite their best efforts, adverse events

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The what, how and why of PI insurance

Professional Indemnity insurance (PI insurance or PII) may seem like an uninteresting topic, however, the relevance becomes very clear if there is action taken against

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New and improved incident reporting

PDL currently supports around 30,000 members across Australia. Hundreds of incident reports are received each year and members have access to numerous resources to assist

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